Refund Policy

At Enchanted Day, we are committed to providing high-quality services and ensuring customer satisfaction. If you are not completely satisfied with your purchase, we’re here to help.

Eligibility for Refunds

1. Service-Based Refunds:
   • Refunds are eligible within the first 30 days from the start date of the service agreement. If you are dissatisfied with the service provided, please contact us within this timeframe.
   • After 30 days, no refunds will be issued.
2. Product-Based Refunds:
   • Digital products such as guides or templates are eligible for a refund within 30 days of purchase if they are found to be defective or not as described.
   • Refund requests must include proof of purchase and a description of the issue.

How to Request a Refund

• To request a refund, please contact our support team at miagrace@enchantedday.co with your purchase details, including the reason for the refund request.
• Our team will review your request and respond within 3 business days.

Non-Refundable Items

• Customized services that have been completed.
• Any downloadable products that have been accessed or significantly used.

Processing Refunds

• Once your refund request is approved, a refund will be processed to your original method of payment.
• The time it takes for the refund to be reflected in your account may vary depending on your payment provider.

Policy Changes

Enchanted Day reserves the right to update or modify this refunds policy at any time. Changes will be posted on our website, and your continued use of our services indicates acceptance of the updated policy.

Contact Us

If you have any questions about our refunds policy, please contact us at miagrace@enchantedday.co.